The Hong Kong government watchdog has slammed the Transport Department over systemic deficiencies that allowed “queuing gangs” to abuse public resources, along with digital shortcomings that left overseas and mainland Chinese applicants with a negative impression. An investigation by the Office of the Ombudsman, released on Monday, revealed that a group of seven agents exploited the ticketing system to submit 135 applications for the direct issue of Hong Kong full driving licences in a single...